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Consent for the Treatment of Personal Information


Please read the following items regarding the treatment of personal information, and proceed to choose the menu for contact if you agreed on the following items.

<ONWARD Group Privacy Policy>

Based on the understanding of the significance of protecting personal information of all individuals who provide one's personal information including customers, ONWARD HOLDINGS Co., Ltd and ONWARD group companis (hereafter collectively calles as "ONWARD Group") shall provide continuous security by abiding legal obligation and administrative guidelines set forth to ensure personal information protection.

・Compliance Policy of Personal Information

ONWARD Group shall comply with legal obligation such as laws and regrulations on personal information and guidelines set by Japanese government for the treatment of personal information handled in its business operation and personal information of its employees.

・Collection and Use of Personal Information

ONWARD Group shall not provide personal information without a consent obtained by an individual to a third party, except for the supecial cases such as if it was mandated by laws and regulations or if it was required to protect one's rights and interest including life or assets and the like. Furthermore, in case of disclosure or provision of personal information to a third party with a consent, ONWARD Group shall reach an agreement with the third party on the treatment of personal information to secure the personal information protection.

・Provision of Personal Information to a Third Party

ONWARD Group shall not provide personal information without a consent obtained by an individual to a third party, except for the supecial cases such as if it was mandated by laws and regulations or if it was required to protect one's rights and interest including life or assets and the like. Furthermore, in case of disclosure or provision of personal information to a third party with a consent, ONWARD Group shall reach an agreement with the third party on the treatment of personal information to secure the personal information protection.

・Claims or Consultation on Personal Information

In case of receiving a complaint or consultation on the treatment of personal information, ONWARD group shall promptly begin to look into the matter and respond with good faith in a reasonable period.

・Personal Information Security Measures

ONWARD group shall take organizational, personnel, physical, and technical security measures for the appropriate treatment of collected personal information and to prevent and correct the leakage, extinguishment, or prejudice of the personal information.

・Personal Information Protection Management System

ONWARD shall improve its initiative on、personal information protection by continuously updating the personal information protection management system in accordance with the social and environmental changes.  

・Appropriate Handling of Specific Personal Information

①ONWARD group shall comply with legal obligation such as laws and regulations on specific personal information and guidelines and the like for the treatment of specific personal information handled in its business operation.

②ONWARD group shall take necessary and appropriate security measures for the management of specific personal information and to prevent the leakage, extinguishment, or prejudice of the specific personal information.

Established on February 1, 2005

Revised on September 1, 2010

Revised on April 1, 2016

ONWARD HOLDINGS Co., Ltd.

Compliance Committee

<Treatment of Personal Information>

ONWARD group shall handle collected personal information( hereafter called as "Personal information") as below in accordance with "ONWARD Group Personal Information Protection Policy".

・Purpose of Use

① To send message or notice on products, service, or store information of the brands operated by ONWARD group (including those by e-mail).

② To send notice on, or to implement events such as campaigns, courtesy event, prize competition, questionnaire (including those by e-mail).

③ For distribution of mail magazine.

④ For product order, delivery, invoice, and payment in online shopping sites and mail orders.

⑤ Provision of point service and the like.

⑥ Utilization in marketing research and analysis for product development and service improvement.

⑦ For inquiries, sales service (incluidng repairs), after service.

⑧ Execution of right or fulfillment of obligation in accordance with the contract or laws and the like.

⑨ For sending notice related to above operation.

・Shared Use of Personal Information

Items of personal information and ONWARD Group companies that are involved in shared use within the range of above purpose of use are stated as below. Furthermore, below items maybe shared with specific business contractors 

within the range of above purpose of use. In such case, those contractors shall be stated in the terms of use of each service.

<Items of Personal Information for Shared Use>

Address, name, gender, telephone number, fax number, e-mail address, date of birth, office address,product purchase history, and the like.

<ONWARD Group Companies involved in Shared Use>

ONWARD HOLDINGS co., Ltd, ONWARD KASHIYAMA Co., Ltd, ONWARD Trading Co., Ltd, Chacott Co., Ltd, ONWARD GLOBAL FASHION Co., Ltd, CREATIVE YOKO Co., Ltd, ISLAND Co., Ltd, Birz Association Co., Ltd, SAKULA Co., Ltd, 

TOYO FRAME Co., Ltd, O&K Co., Ltd, ONWARD RESORT & GOLF Co., Ltd, ONWARD CREATIVE CENTER Co., Ltd, ONWARD Lifedesign Network INC, BIEN Co., Ltd, ONWARD Personal Style Co., Ltd, INTIMATES Co., Ltd, 

ONWARD J BRIDGECo., Ltd, Tiaclasse Co., Ltd, KOKOBUY Co., Ltd, ONWARD Quality Center (as of September 1, 2017)

・Procedures for Disclosure, Revision, or Termination and the like of Personal Information

ONWARD Group shall promptly respond within a reasonable and necessary range at contact stated below in case of a request from the relevant person to disclose his/her personal information as object of disclosure, 

to give notice on the purpose of use, to revise or delete, or to reject the use or provision.

Please be informed that upon requesting for the disclosure and the like, the requester must prepare a form of identification and a form of request, and the cost such as commission or postage fee shall be borne by the requester. 

・Contact Person for Matters Related to the Handling of Personal Information

ONWARD KASHIYAMA Co., Ltd. Customer Support

03-5476-5811 (except Sat/Sun/Public holidays)

For the contact by e-mail, please submit by using this form.

Contact by telephone will be available from 10:00 to 17:00 on the business day of ONWARD KASHIYAMA.


Please proceed if you agreed on the above items regarding the treatment of personal information.

As for the inquiries about products or brands, please fill-in the required items and submit the below form.

Personal information sent on the inquiry form shall not be reused or stored except for the response from relevant department.

Although we respond to inquiries prompty in sequence, please be informed that it may take some time for the reply.

※Please change your e-mail setting to accept the e-mails from @openingceremony.jp.

※There may be an error if you have not received e-mail to the address you have filled in within 48 hours. In that case, please try again.

*Mandatory

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