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ONWARD KASHIYAMA Co., Ltd.
Kaigan 3-9-32, Minato-ku, Tokyo, Japan 108-8439
Executive Officer Naohiro Oda
Indicated on each product
Return/Exchange of Products, and Order Cancellation
Customers can cancel the purchase order when the products are still in delivery preparation process. Customers can return the product within 7 days from the day of product delivery.
Customers cannot change the product that they cancelled the order/returned to another product, or to exchange to another (including size exchange). Please thoroughly confirm the size/color/price/order amount before the order.
※ Depending on the order or inventory status, sometimes order cancellation or return may not be accepted.
※ As for a faulty item, it wull be exchanged to the same item only if one is available in inventory.
Click here for more details.
If customers wish to return products, please contact us from "CONTACT US" form. Return will be accepted only if the product is returned by following designated process.
※ If a cusotmer received a "faulty item", we will immediately make an exchange to the same item only if one is available in inventory. If no items were found in the inventory, we will make a refund for the item. Ship. Shipping costs for returning faulty or incorrect items will be borne by the customer.
※ Items purchased at OPENING CEREMONY online cannot be returned or exchanged at a physical store.
Expenses required other than the product amount
・Consumption tax : 8％ of the product amount
・Shipping cost : borne by customer
・Credit card ( VISA, MASTER, JCB, American Express, Diners)
・Credit card: It may vary depending on your credit card. Please confirm with your credit card operator.